I've visited many times. It's always a clean and friendly environment. Quiet, and the massage is a perfect balance of firm and soft, deep, and shallow. It's very acceptable and appropriate to give feedback if the pressure is too little or too much. The last few times, Anna did the back walking massage. That experience was even better, I guess it's good Anna is maybe 100 pounds, just right for back walking. I've seen Anna many times and routinely have her focus on my rotator and lower back, results of being in an office chair too long. You will most certainly not be disappointed. For those visiting for the first time. Be direct with the strength, if you prefer deep tissue, tell them, if you prefer a lighter touch, tell them. I I look forward to my next appointment with you!